Clinic policies and holiday schedule

We firmly believe vaccines are your child's best defense against serious illnesses like measles, polio, and whooping cough. Decades of scientific research and real-world success show they keep kids safe, healthy, and ready to thrive. Our providers give these same vaccines, on this same schedule, to their own children.

We strictly follow the American Academy of Pediatrics vaccine schedule, including combining certain shots at specific ages to protect your child best. Our waiting rooms hold newborns and children who cannot yet be fully vaccinated - protecting them is part of caring for every family here.

Because of this, we cannot offer exemptions or alternative schedules, and we do not accept families who refuse vaccines. If you plan a different path, we kindly ask you to find a medical home that shares your views.

Your child must have been seen by us in the last 6 months for us to refill ongoing medicines. This keeps care safe - medicines need check-ins. We make exceptions for life-saving medicines like asthma inhalers and EpiPens: we will not leave your child without one while you get a visit scheduled.

Tell us before long trips abroad. We cannot refill prescriptions or give medical advice for care happening outside the country, and refills still require a visit within the last 6 months. Plan medicine supplies and any travel vaccines ahead of your trip.

Please call to tell us you are on your way. Arriving 5 minutes or more after your appointment time cancels the appointment automatically, and we will rebook you for the next open spot - which may be another day. Calling ahead does not guarantee you will still be seen at your time, but it helps.

Please cancel at least 24 hours ahead so another child can use the spot. Missing an appointment without canceling (a "no-show") can lead to discharge from the practice.

If we have space, we will offer the next open appointment. If you bring a second child to an already-booked visit, we cannot promise the sibling will be seen that day.

You can request a provider when booking, and we will do our best. For same-day sick visits, you will see the first available provider - every provider on our team follows the same standard of care, and your child's chart is shared across the team.

Someone is always available by phone for urgent medical questions - evenings, weekends, and holidays. Call the office and follow the prompts. If no one answers, leave a voicemail with your child's name, birthday, and your number. We aim to call back within 30 minutes; if you do not hear from us by then, please call again.

Book a follow-up visit with us within 10 days. The ER treats the emergency; we make sure recovery stays on track, adjust medicines, and handle anything the ER told you to watch. Our ER follow-up page explains what to bring and how to book.

Read the ER follow-up guide →

The first visit must be with a parent or legal guardian. At that visit, you can give consent for future visits - for example, allowing a grandparent or other caregiver to bring your child, or allowing your teen to come alone. Caregivers should bring a photo ID.

We stay out of the middle. When either parent brings a child in, we assume that parent can make medical decisions - unless a court order on file with us says otherwise.

We do not call the other parent after visits. Either parent can see visit information through the patient portal or with a signed records release. It is up to parents to share information with each other.

The full policy is in the download card below.

We complete forms based on a current well visit. If your child's yearly well visit is overdue, book that first - then we can fill out the form with accurate, up-to-date information.

Ask any time - the request must be in writing using the Records Release form on our Patient Forms page. We fax records to other doctors free of charge.

We will miss you, but we make it easy: fill out the records release form and we send your child's records to the new office. Records are faxed to physicians free of charge.

No - unless one of our providers approves it. Splitting care between practices leads to missed information and worse care, so we ask families to choose one medical home.